MGT3301 Service Operations Management Essay Example | Topics and Well Written Essays - 2500 words

MGT3301 Service Operations Management - Essay Example The library provision of standard material regarding the health services education and practise has always been severely needed the NHS took steps in order to fulfil this need by providing an online database and made the clinician’s enable to make the most of it. In a study conducted by (Taylor, Ellis, & Gallagho 2002) the scope of telephonic advice to patients was examined. It was found that the patients were very much satisfied with the advice given to them, this not only helped the patients but also helped the management in managing the primary care workload. In the same way the internet presence of NHS in shape of NHS Direct also enabled the physicians to educate their patients about their treatment, do’s and don’ts and their diet schedule in a more effective, consistent and timely manner. NHS Direct also helped the physicians to consolidate their relationships with other institutions in order to share their ideas about different discoveries and enhancements in their related field. This process is under way in some parts of the world. Williams & Ropert, (2004) under taken a project in the Universities of Australia and Philadelphia in which eighty-four students were brought together, The main purpose of the project was to determine whether Internet is an effective tool in exchanging ideas and discoveries in a useful manner. The result determined that the use of Internet was useful in exchanging the ideas about a topic, it not only enhanced the knowledge but also opened new dimensions for inquiry and research. The self-service technology or also termed as SST, has so much to do with the efficiency and the effectiveness of the NHS Direct. What really is SST and how does it work as an element of e-business? Cheryl Nakata’s book entitled â€Å"Self-Service Technology failure: Understanding the Customer Perspective† talks about the necessary factors regarding self-0service technology that could contribute to